About Order

 

Q: What should I do if I haven't received the package yet?

A: If you have the tracking number of the package, you can trace it on your local post website or the link which was listed in the shipping email. If not, you many contact our customer service, we will get back to you very soon.

Q: How should I pay for my order?

A: Our website can support a variety of payment methods, such as: VISA, Mastercard, AE, Apple Pay and Google Pay or PayPal.

Q: Is your website safe?

A: Your shopping in our online store is safe. We use the latest security systems and encryption software to keep your personal details safe such as name, address and bank details.

Q: What should I do if I receive wrong or damaged product?

A: We are sorry to hear that you have received an incorrect or damaged product. Please contact us as 7 days with an email including your order number, the name/product code of the item you should have and photos of your package. We will contact you within 3 business days to solve your issue. However, we are not responsible for any damages from logistics. Please contact logistic service for any assistance.

Q: Can I modify my order?

A: Sorry. Once you have placed your order, it is not possible to amend any details, your order will be directly sent to our warehouse team to process.

 

About Shipping

 

Q: Do I need to pay customs duties?

A: We mark all the orders as a Low Value Parcel! However, when you order a product on this website, you will be regarded as the importer of the product. Therefore, you may be required to pay customs duties, import duties, Goods and Services Tax (GST), Value Added Tax (VAT) or any other import sales taxes.

Customs regulations vary from country to country and we do not warrant, responsible or judge any payable taxes on import sales from your custom. Please consult your local customer government if your have any questions. Generally, VAT needs to be paid for items over £135 sent to the UK, customers may also need to pay other fees due to import duties and customs clearance. For the matters such as import sales tax, please contact your local customs office directly. If the goods need to be resent due to customs clearance failure, second shipping fee will be at customer expense.

 

About returns

 

Q: Do you have return service?

A: Sorry. Once the order is submitted, it cannot be cancelled or changed in designs, degree, base curve or quantity. (not including out of stock or quality problems).

 

Q: Will you refund the shipping cost of the items?

A Sorry, we do not offer free returns. Any return costs will be at your expense.

 

Q: What should I do if I receive wrong product?

A: We are sorry to hear that you have received the wrong product. Contact us via email within 7 days of purchase with photos of the product and we will be in touch to resolve the issue.

 

Q: How long is the processing time?

A: We will process your request and issue an exchange or refund as quickly as possible, but sometimes it may take up to 14 business days to process your request after you returned the item to us. If you have not heard back after 14 business days of returning the item, please contact us via email with proof of posting information and receipt and we will investigate further.

Q: How can I check the status of my return?

A: You will receive an email notification once we have received your return. You will then also receive an email from us stating that your refund has been processed. Please note that your refund payments may take 3-5 business days to appear in your account, depending on the card issuer.